Rental terms
Booking and payment
Prices are shown in Mauritian rupees and are fixed when the booking is placed: seasonal rates, weekly or monthly reductions, extras and any delivery amounts are already contained in the total shown to you. A booking is placed by paying the prepayment online; the balance shown as due at pick-up is settled directly with the rental company when you collect the car. Instant Book cars are confirmed at once. Other cars are confirmed by the rental company within the period stated on the car page; if it does not respond within that period the request lapses and the dates are released. An unconfirmed request is not a booking.
Cancellation
You may cancel from your trip page at any time before pick-up. Nothing further falls due, because the balance is only taken by the rental company at pick-up. The prepayment made when the booking was placed stays with the cancelled booking. After pick-up, changes and early returns are handled by our support team from your trip page; amounts already due to the rental company are settled with that company. The small print at the end of this page sets out the only circumstances in which a prepayment is returned.
Deposit and damage
Damage to the car is covered by the rental company's comprehensive insurance. Your own liability is limited to the amount shown on the car page as what you cover if the car is damaged; rental companies call this the insurance excess. Most companies on Dodo Rent take no deposit: nothing is held or taken from your card, and you pay towards damage only if damage actually occurs. Where a company does take a deposit, the car page shows the amount and the form before you book — a hold on your card, cash, or either. That company takes it at pick-up and returns it after a clean return; it is separate from the prepayment. Damage is claimed by the rental company, not by Dodo Rent.
The rental agreement
A rental agreement is concluded between you and the rental company for every booking. Most companies use the Dodo Rent standard agreement: it is generated with your booking details, accepted at checkout and available from your voucher at any time, and a sample can be read on the car page before you book. Some companies use their own agreement text, and some complete the paperwork at their counter. Whichever applies, the dates, amounts, handover arrangements and liability limit are those shown to you when you booked. The rules listed on the car page form part of the agreement.
Who we are
Dodo Rent operates this platform. The cars are owned and rented out by independent rental companies in Mauritius. Dodo Rent provides the listing, booking and messaging service, and accepts the prepayment as agent for the company you book with. Dodo Rent is not the lessor, does not own or operate the cars, is not an insurer, and is not a party to the rental agreement. The condition of the car, its handover, its insurance cover and the conduct of the rental are the responsibility of the company named on your booking. We check every company before its cars are listed, and we assist both sides if something goes wrong.
Requirements for the driver
Each car page states the minimum driver age and the minimum period for which the driving licence must have been held. The person named on the booking must be the driver, must meet those requirements on the date of pick-up, and must present at handover the original driving licence and identity document uploaded to the booking. The licence must be valid for driving that car in Mauritius for the whole rental period. Where the licence is not issued in English or French, an International Driving Permit is presented with it. Only drivers written into the rental agreement may drive. If these requirements are not met, the rental company may refuse to hand over the car; the booking is then treated as cancelled by you and the prepayment stays with the booking.
Payment and the card
The prepayment is paid online from a payment card in the name of the person placing the booking; cards in another person's name may be declined, and a booking paid with one may be cancelled. Dodo Rent may also cancel a booking where the details given are false or the payment is disputed. The balance shown as due at pick-up is paid directly to the rental company by the methods listed on the car page and on your booking, and includes any extras and delivery amounts booked. Until it is settled the company may refuse to hand over the car; the booking is then treated as cancelled by you and the prepayment stays with the booking.
If the car is not available
If the booked car cannot be provided, the rental company must offer a replacement of the same class or better, of comparable age, for the same dates and handover arrangements, at the same price or lower, with nothing further for you to pay. If you refuse a replacement meeting those conditions, the booking is treated as cancelled by you and the prepayment stays with the booking. If the rental company provides neither the booked car nor such a replacement, the prepayment is returned to you. Where this happens at the counter rather than by cancellation, raise it from your trip page or with info@dodogo.mu and it is returned once confirmed.
Fines, tolls and parking
Speeding fines, parking charges, road and toll charges and any other penalty arising from use of the car while it is in your care are yours to settle, including where notice of them arrives after the car has been returned. The rental company may pass such charges on to you together with an administrative amount, where that amount is stated in its rules on the car page. Where the authorities require it, the company identifies the driver named on the rental agreement. Dodo Rent does not collect these amounts and is not a party to them.
Extensions and late return
To keep the car longer, request the extension through Dodo Rent before the agreed return time. An extension depends on the car being free and is priced at the rates held on your booking. Arrangements made directly at the counter are between you and the rental company and are not recorded on your booking. If the car is not returned at the agreed time and place and no extension has been agreed, the rental company may charge for the late return in accordance with the rules stated on the car page, and insurance cover may cease to apply. A short delay of up to one hour is not charged.
Prepayment and refunds
The prepayment taken when a booking is placed secures the car and is not refundable. A refund is considered only in exceptional circumstances — in particular where the rental company does not provide the booked car, or in cases of force majeure. Such cases are raised with support from your trip page or by writing to info@dodogo.mu; each request is reviewed individually and the decision rests with Dodo Rent. Where a security deposit is taken, it is separate: the rental company takes it at pick-up, by card hold or in cash, and returns it after a clean return.