Partner Terms
Our fee is added on top
You set the price your business charges. Dodo Rent shows that price with the platform fee added on top, and the guest pays that part to us as a prepayment when the booking is placed. The rest, exactly the amounts you set per day, per extra and per delivery leg, is collected by your business directly from the guest at handover. The fee is never taken out of your rate, and Dodo Rent never holds money belonging to your business. The rate applying to your business is disclosed during your application review and shown in your business cabinet; it changes only with notice given there.
Your listings and your documents
Every car you list must belong to your business or be under your lawful control, be roadworthy, be registered under the plate you enter, and carry insurance valid for rental use. Photographs, specifications, prices, rules and availability must describe the car the guest will actually receive. New listings and edits are moderated before publication. You keep your business registration, operating licence, fleet insurance certificate, directors' identity documents and proof of address current in your cabinet; we verify them before your cars go live and may ask to see them again at any time. Listing a car your business cannot lawfully rent out is a serious breach of these terms.
If you cannot provide the booked car
A confirmed booking is a commitment. If the booked car becomes unavailable, you must offer the guest a replacement of the same class or better, of comparable age, for the same dates and handover arrangements, at the same price or lower, with no additional amount payable by the guest. If no such replacement is offered, or the guest is left without a car at handover, cancel the booking on your side stating that reason: the guest's prepayment is then returned to the guest by Dodo Rent, and the cancellation is recorded against your business. A guest who refuses a replacement meeting these conditions is treated as having cancelled.
Strikes and suspension
Cancelling a confirmed booking without providing a compliant replacement, listing a car you cannot provide, describing a car inaccurately, or charging a guest more than the booking states is recorded as a strike against your business. Three strikes suspend the business: bookings already confirmed stand, but your cars stop being bookable until the case has been reviewed with our team. Fraud, an unroadworthy or uninsured car, a safety incident, or taking a Dodo Rent guest off the platform suspends a business immediately. Suspension does not release your business from bookings already confirmed. Reinstating a suspended business keeps its record: with three or more strikes on file, the next strike suspends it again.
Insurance expiry pauses your cars
Your fleet insurance certificate carries an expiry date recorded in your cabinet. We remind you before that date, and on the day it passes the affected cars are paused automatically: they leave search and cannot be booked. Bookings already confirmed remain in place; tell us at once if you cannot honour them under valid cover. Upload the current certificate in your cabinet and the cars become bookable again once it is verified. Renting out a car listed on Dodo Rent without insurance valid for rental use is a serious breach of these terms.
The rental agreement
Every booking generates a rental agreement accepted by the guest at checkout. Your business may rent on the Dodo Rent standard agreement, submit its own agreement text for moderation and use it once approved, or complete the paperwork at its own counter; the mode is set per business in your cabinet. Whichever mode applies, the dates, amounts, handover arrangements, rules and liability limit must be those shown to the guest when the booking was placed. Terms that contradict them, or that were not visible to the guest before booking, do not apply to a Dodo Rent booking.
The booking price is the price
At handover you may collect from the guest only the amount shown on the booking as due at pick-up, together with anything the guest chooses to add at the counter and any deposit published on the car page, taken in the form published there (card hold, cash, or either). The prepayment already paid to Dodo Rent is not charged again. Surcharges for a payment method, for airport handover, for an additional driver or for cleaning may be collected only where they were published on the car page before the booking was placed. Your business accepts at least the payment methods listed for it on the platform and keeps that list current.
Guests stay on Dodo Rent
A guest introduced by a Dodo Rent booking is contacted through the platform. You must not publish or send telephone numbers, e-mail addresses, social accounts or links in listings, photographs, rules or messages before a booking is confirmed. You must not ask a guest to cancel a Dodo Rent booking and rent directly, offer a lower price for renting off the platform, or take payment for that rental outside the booking. Doing so suspends the business immediately, and the platform fee for that rental remains payable.
Guest documents and data
From the moment a booking is confirmed you can see the driving licence and identity document of the driver named on it. Use them only to check eligibility, complete the rental agreement and meet obligations imposed on your business by law. Do not pass them to third parties, do not use them for marketing, and do not keep them for longer than your records require. Keep them secure, and tell us without delay if they are lost or disclosed. Your business is responsible in its own right for that data and complies with data-protection law applicable in Mauritius.
Fines, damage and claims
Damage, fines, tolls, parking charges, fuel shortfalls, cleaning and late-return amounts are matters between your business and the guest, under your rental agreement and the rules published on the car page. Dodo Rent does not collect them, does not hold a deposit and does not guarantee the guest. Amounts of this kind that were not published on the car page before the booking was placed cannot be charged as part of a Dodo Rent booking. We pass on the records we hold where they help a case, and repeated disputes are recorded against a business. A cash deposit is receipted by your business at hand-over and returned at a clean return.
Acceptance, version and changes
These terms are accepted when your business applies to list on Dodo Rent; the date, version and IP address of that acceptance are recorded. We may amend them. An amendment is published as a new version, and where the change is material your cabinet asks the business to accept it again. If it does not, the cars stop being bookable; bookings already confirmed stand, and each booking continues under the version accepted when it was placed. Either side may otherwise end the business's access on thirty days' written notice, subject to bookings already confirmed.